Return Policy:
In the case you are not completely satisfied with your purchase, please contact info@denvermodern.com to return or exchange your item(s) within 30 days of the delivery date.
Shipping Fees: Shipping fees cover the costs of processing, packaging, handling, and delivering your order. These fees are separate from the product prices and are non-refundable.
Refunds: For a return, a refund for the product purchase amount will be issued. Shipping fees are non-refundable unless there is an error on our part, such as shipping the wrong item or a damaged product. Shipping fees are non-refundable once a shipping label has been created for an order, per our cancellation policy above.
Exceptional Circumstances: In exceptional cases where Denver Modern determines a refund of shipping fees is warranted, we will review and consider such requests on a case-by-case basis. Any decision to refund shipping fees in exceptional circumstances will be made at the sole discretion of Denver Modern.
The following cannot be canceled, changed, returned, or refunded:
• Special orders
• Custom made orders
• Designated Final Sale items.
Shipping Hold
We understand there may be instances where you may need to delay the shipment of your order. We are pleased to hold orders to accommodate such situations:
- Holding Period: We provide a complimentary holding period of up to 60 days starting from the lead time given for your order, during which period we will not ship your order. You must request to hold an order prior to checkout by emailing info@denvermodern.com.
- Hold Extensions after 60 Days: We offer comprehensive holding services for a fee if you require a more extended holding period beyond the initial 60 days. After the complimentary 60-day period, a charge of $100 per month will be applied to hold your order in our facilities. This fee covers the storage and management of your items during the extended holding period.
- Scheduling Delivery of Held Orders: Once you are ready to receive your order, we require your confirmation in order to schedule shipment and delivery. Please contact our customer support team at info@denvermodern.com.
Please note the following essential considerations:
- Holding fees are non-refundable.
- The 60-day holding period begins from the date of purchase.
- Any applicable shipping fees, including those for extended holding, are separate from the product prices and are the customer’s responsibility.
If you have any further questions or require assistance regarding holding orders, please don’t hesitate to contact our customer support team. We are here to assist you and provide guidance throughout the holding and delivery process.
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